Text message terms: what you are agreeing to

There are two different things on this page, and they are not the same. The first is reaching Cooli about Cooli. The second is a customer texting a local business whose line Cooli runs. Different numbers, different rules, both on this page.

1. Reaching Cooli about Cooli

(415) 914-7758

This is a voice line answered by Cooli's own AI receptionist. It takes your name, your business, and your question, and a person on our team follows up. It does not accept text messages; a text sent to it gets no reply. Email hello@cooli.ai or book 15 minutes if you would rather write.

Call this number

2. Texting a local business that runs on Cooli

+1 (877) 780-4236

A customer-care line Cooli operates on behalf of a business. Texting it means you agree to receive SMS replies about your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.

How opt-in works here

You opt in by sending a text to the business number first. The number is published by the business, on its website and at its place of business. By texting it you start the conversation and consent to receive SMS replies about that request. Cooli never messages a person who has not texted the business first, and does not buy, rent, sell, or upload phone-number lists.

A missed call on its own is not treated as permission to start texting you. Where a business forwards unanswered calls, the greeting offers you the text option explicitly, and nothing is sent unless you take it.

Replies on these lines are automated, drawn from facts the business owner approved. A person at the business can step into any conversation and answer you directly, and when they do, their message says so.

The details

Program: a conversational customer-care service that answers questions and helps with scheduling, pickups, and confirmations for the business you texted.
Message frequency: varies based on your conversation. You only receive messages in reply to your own text or call.
Cost: message and data rates may apply, per your mobile carrier plan. Cooli does not charge for the messages.
Opt out: reply STOP at any time to stop receiving messages. You may receive a single confirmation that you have opted out.
Help: reply HELP for assistance, or email hello@cooli.ai.
Carriers: mobile carriers are not liable for delayed or undelivered messages.
Eligibility: you must be the account holder or have authorization to use the texting phone number.

What is never done with your number

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Opt-in data and consent are never shared with anyone and are never sold. Your phone number and the messages in the conversation are used only to run that conversation, and are kept as described on the privacy page.

Where to get help

Reply HELP on either line, or email hello@cooli.ai. Deletion requests go to the same address and are handled by a person.