Cooli Try it Book 15 min

Built for veterinary clinics

Routine requests can wait in a clear conversation.

Collect appointment requests after close and show your clinic's approved emergency instructions when needed.

Try the veterinary demo Book 15 min

$99/month. Setup from $199. Start with 14 days live.

Your clinic's line After hours
Customer

Can I book a routine vaccine visit this week?

Cooli

I'm the clinic's automated assistant. I can ask the team about a routine visit. Is this for a dog or a cat?

Customer

A cat.

Cooli

Thanks. What day works for you? The clinic will confirm the appointment. For an urgent concern, call your emergency vet.

Example conversation using sample facts

What it handles

The front-desk questions, handled.

Scoped to your clinic. These are the common ones; yours may differ.

  • Missed-call text back on the number you already use.
  • Routine appointment requests collected, with species noted.
  • Hours and clinic policy questions answered from the information you approve.
  • Urgent-sounding messages pointed straight to your stated emergency instructions.
  • Refill and follow-up requests collected and passed to your team for approval.
  • After-hours requests captured overnight instead of waiting until you reopen.

Live demo

Ask it what your customers ask.

Choose a question and send it below. This is a live automated reply using sample business facts, not a recording or a real booking.

How it works

Keep your number. Change what happens after close.

We check your phone setup, load your business facts, and test it with you before customers use it.

  1. Forward the calls you choose.

    Your provider forwards unanswered or after-hours calls to a Twilio number assigned to your business. Customers keep dialing your advertised number.

  2. Approve the facts and the text handoff.

    Add your hours, prices, service area, and booking rules. We test how callers choose a text reply and show you the number those texts come from.

  3. Get the request, or take over.

    Cooli sends you the conversation and captures the lead. A supported calendar can confirm a booking. Otherwise, it records a request for you to confirm.

Forwarding does not automatically make your existing number text-enabled. We explain the sender number and any carrier charges before installation. Check my phone setup.

Human takeover

When it needs you, you take the conversation.

Read the thread, tap Take over, and reply as yourself. Cooli pauses its replies until you hand it back.

Your clinic's line After hours
Customer

My dog got sick after his visit and I need to talk to someone now.

Cooli

I'm the clinic's automated assistant. That needs a person, I'm passing this to the owner now.

Owner took over

Owner. Person replying

I'm the owner. I'll check this when we open and get back to you.

Example conversation using sample facts

Price

$99 a month. Setup quoted before we start.

One location, missed-call text back, approved business answers, lead capture, supported booking, and human takeover. No per-minute or per-text bill from Cooli.

$99/month

Setup from $199, quoted per project.

Book 15 min Read the full pricing details

FAQ

Fair questions from clinic owners

Will it try to diagnose my pet?

No. It does not offer medical advice. Anything urgent-sounding is pointed to your clinic's stated emergency instructions right away.

What happens after hours if it is an emergency?

It shows the emergency instructions your clinic provides and flags the message for your team. It does not decide how serious something is.

Do I have to change my number?

No. Your line forwards to Cooli only for the calls you choose, and you can turn it off any time.

Can it confirm a routine appointment on its own?

It can request a time and pass it to your team. A confirmed booking depends on a connected calendar; otherwise you confirm by text.

Phone setup

Check my phone setup

Tell us about your clinic and we will check what your line needs.