Cooli Try it Book 15 min

Built for med spas and aesthetics practices

Answer the booking question. Leave treatment advice to clinicians.

Share approved consultation details and booking options. Route medical questions to your team.

Try the med spa demo Book 15 min

$99/month. Setup from $199. Start with 14 days live.

Your practice's line After hours
Customer

How much is a first consultation?

Cooli

I'm the clinic's automated assistant. The sample consultation price is $50. A clinician handles treatment advice. Would you like the booking link?

Customer

Can you tell me which treatment I need?

Cooli

That needs a clinician. I can pass along a request for them to contact you.

Example conversation using sample facts

What it handles

The front-desk questions, handled.

Scoped to your practice. These are the common ones; yours may differ.

  • Missed-call text back on the number you already use.
  • Consultation pricing and basics answered from the information you approve.
  • Your booking link sent by text when someone wants to book.
  • Clinical and treatment-fit questions routed straight to your team, never guessed.
  • Appointment requests collected and passed along when timing needs judgment.
  • After-hours inquiries captured overnight instead of waiting until you reopen.

Live demo

Ask it what your customers ask.

Choose a question and send it below. This is a live automated reply using sample business facts, not a recording or a real booking.

How it works

Keep your number. Change what happens after close.

We check your phone setup, load your business facts, and test it with you before customers use it.

  1. Forward the calls you choose.

    Your provider forwards unanswered or after-hours calls to a Twilio number assigned to your business. Customers keep dialing your advertised number.

  2. Approve the facts and the text handoff.

    Add your hours, prices, service area, and booking rules. We test how callers choose a text reply and show you the number those texts come from.

  3. Get the request, or take over.

    Cooli sends you the conversation and captures the lead. A supported calendar can confirm a booking. Otherwise, it records a request for you to confirm.

Forwarding does not automatically make your existing number text-enabled. We explain the sender number and any carrier charges before installation. Check my phone setup.

Human takeover

When it needs you, you take the conversation.

Read the thread, tap Take over, and reply as yourself. Cooli pauses its replies until you hand it back.

Your practice's line After hours
Customer

I had a reaction after my facial and no one has responded.

Cooli

I'm the clinic's automated assistant. That needs a person, I'm passing this to the owner now.

Owner took over

Owner. Person replying

I'm the owner. I'll check this when we open and get back to you.

Example conversation using sample facts

Price

$99 a month. Setup quoted before we start.

One location, missed-call text back, approved business answers, lead capture, supported booking, and human takeover. No per-minute or per-text bill from Cooli.

$99/month

Setup from $199, quoted per project.

Book 15 min Read the full pricing details

FAQ

Fair questions from practice owners

Will it answer medical or treatment questions?

No. Candidacy, contraindications, and anything clinical go to your clinicians. It only answers from the consultation information you approve.

What if someone has an urgent reaction after hours?

It points them to the emergency instructions your practice provides and flags the message for your team. It does not offer medical guidance itself.

Do I have to change my number?

No. Your line forwards to Cooli only for the calls you choose, and you can turn it off any time.

Can it book my consultation calendar directly?

It can send your booking link or pass along a request. A confirmed slot depends on a connected calendar; otherwise your team confirms by text.

Phone setup

Check my phone setup

Tell us about your practice and we will check what your line needs.