Cooli Try it Book 15 min

Built for laundromats and dry cleaners

Pickup questions do not stop when the folding does.

Answer hours, wash-and-fold prices, and pickup requests after close. Send lost items and refunds to a person.

Try the laundromat demo Book 15 min

$99/month. Setup from $199. Start with 14 days live.

Your laundromat's line After hours
Customer

Can you pick up wash and fold tomorrow? What does it cost?

Cooli

I'm the shop's automated assistant. Our sample price is $2.50 per pound. I can pass along a pickup request for tomorrow. Which neighborhood are you in?

Customer

The Mission.

Cooli

Thanks. The team will confirm the pickup window and final price.

Example conversation using sample facts

What it handles

The counter questions, handled.

Scoped to your laundromat. These are the common ones; yours may differ.

  • Missed-call text back on the number you already use.
  • Pickup and drop-off requests, with neighborhood or address collected.
  • Wash-and-fold and dry cleaning pricing from the list you approve.
  • Hours and holiday questions answered on the spot.
  • Lost item, machine refund, and complaint messages sent to you as a clear note.
  • After-hours requests captured overnight instead of waiting until you reopen.

Live demo

Ask it what your customers ask.

Choose a question and send it below. This is a live automated reply using sample business facts, not a recording or a real booking.

How it works

Keep your number. Change what happens after close.

We check your phone setup, load your business facts, and test it with you before customers use it.

  1. Forward the calls you choose.

    Your provider forwards unanswered or after-hours calls to a Twilio number assigned to your business. Customers keep dialing your advertised number.

  2. Approve the facts and the text handoff.

    Add your hours, prices, service area, and booking rules. We test how callers choose a text reply and show you the number those texts come from.

  3. Get the request, or take over.

    Cooli sends you the conversation and captures the lead. A supported calendar can confirm a booking. Otherwise, it records a request for you to confirm.

Forwarding does not automatically make your existing number text-enabled. We explain the sender number and any carrier charges before installation. Check my phone setup.

Human takeover

When it needs you, you take the conversation.

Read the thread, tap Take over, and reply as yourself. Cooli pauses its replies until you hand it back.

Your laundromat's line After hours
Customer

You lost my comforter last week and no one has called me back.

Cooli

I'm the shop's automated assistant. That needs a person, I'm passing this to the owner now.

Owner took over

Owner. Person replying

I'm the owner. I'll check this when we open and get back to you.

Example conversation using sample facts

Price

$99 a month. Setup quoted before we start.

One location, missed-call text back, approved business answers, lead capture, supported booking, and human takeover. No per-minute or per-text bill from Cooli.

$99/month

Setup from $199, quoted per project.

Book 15 min Read the full pricing details

FAQ

Fair questions from laundromat owners

Does it talk on the phone?

It replies by text after a missed or after-hours call. It tells the customer it's automated before saying anything else.

Do I have to change my number?

No. Your line forwards to Cooli only for the calls you choose, and you can turn it off any time.

What happens with a lost item or refund?

It does not guess. It takes the details and sends them to you as a request; you decide what happens next.

Can it confirm a pickup time?

It can request a window and pass it to your team. A confirmed booking depends on a connected calendar; otherwise you confirm by text.

Phone setup

Check my phone setup

Tell us about your laundromat and we will check what your line needs.